Frequently Ask Questions

I’ve never done a workshop on Zoom before, what should I expect?

Visit our “New to Zoom” page to get a feel for what to expect. Also you can watch Lisa’s Youtube video that gives you a peek into a Zoom classroom.

I live in a different time zone, how do I figure out what time the workshop begins and ends?  

The class/workshop schedule will happen on Pacific Standard Time. You can find out the correct time in your time zone by visiting the Time Zone Converter

I’m unable to attend the live Zoom class/workshop. Is there any other option to attend?

We realize the dates and times won’t work for everyone and it’s more important to us that this workshop is available to everyone so we are offering a Non-Zoomer Option. As a Non-Zoomer you will received an email at the end of each day with a link to the recording for that day. 

What if I need to cancel my registration? Do I get a refund?

Each class, workshop, retreat has its own cancellation/refund policy. Make sure you have read this carefully so you are fully aware of important deadlines. Visit the specific class/workshop web page for details.

All withdrawal requests within the United States must be made by calling the following number (626) 470-7278. Any withdrawal requests sent via email will not be accepted.

Outside of the United States, withdrawal requests will be accepted via email.

How long will the recordings be available to watch?

Recordings will be available for viewing online for the duration of the class/workshop, plus 28 days after it ends.

Is there a different price to attend/register as a Non-Zoomer?

Whether you register to attend live or as a Non Zoomer the price is the same per person.

Why aren’t the recordings being offered forever or downloadable?

Unlike purchasing an online course (similar to purchasing a product like a book or movie), a live event is different. For copyright reasons and out of respect for attendees’ privacy, the recordings will be up for viewing for a limited time. They will be available only to registered attendees. 

Will I be able to ask questions during the workshop if I don’t understand something?

Yes you will be able to ask the instructor any questions during the class/workshop. We will also have someone monitoring questions via chat in Zoom and if there is additional time during the breaks, the instructor may be available to answer questions. Viewing the recordings after the workshop, may also answer questions that might come up.

What materials will I need to get?

Each instructor will be teaching a different project and techniques, therefore has their own list of materials. It’s important that you review each instructor’s list to determine what materials you will need. Visit the specific class/workshop web page where you will find a materials list.

Can I pick what days I want to attend and pay for only those days?

Unfortunately, we are not offering the option to cherry pick days during the class/workshop. Registration is for the entire duration of the class/workshop.

Are you offering a payment plan option?

Unfortunately we do not offer payment installment options.